Policies
Last updated: 01 January 2026
1. Introduction
GRAY Lifestyle (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use it, with whom we share it, and your rights regarding that data when you visit graylifestyle.shop (the “Site”) or purchase our products.
By accessing or using the Site you consent to the practices described herein. If you do not agree, please stop using the Site.
2. Who We Are
- Company name: GRAY Lifestyle
- *Physical address: Section 10, Mirpur, Dhaka, Bangladesh
- Support email: care@graylifestyle.shop
- Website: https://graylifestyle.shop
We operate under Bangladeshi privacy law and, where applicable, the EU General Data Protection Regulation (GDPR) for EU residents.
3. Information We Collect
| Category | Examples | Why We Collect It |
|---|---|---|
| Personal Identification | Name, email, phone, mailing address | Order processing, shipping, customer support |
| Payment Details | Card numbers, PayPal ID (handled by third‑party processors) | Transaction completion, fraud prevention |
| Account Credentials | Username, hashed password, preferences | Account creation, login, personalization |
| Device & Usage Data | IP address, browser, OS, cookies, analytics | Site improvement, security, marketing analytics |
| Marketing Preferences | Newsletter opt‑ins, survey answers | Sending promotions, product updates (only if you opt‑in) |
| Customer Service Interactions | Chat logs, support tickets | Issue resolution, service quality improvement |
Providing data is optional, but refusing certain items may prevent you from completing a purchase or using specific features.
4. How We Use Your Information
- Fulfill Orders – Process, ship, invoice, and handle returns.
- Provide Support – Answer inquiries, troubleshoot, and improve service.
- Marketing – Send newsletters, offers, and product news (only with consent).
- Improve the Site – Analyze traffic, run A/B tests, and enhance UX.
- Legal & Safety – Meet regulatory obligations, enforce our Terms, and prevent fraud.
We never sell or rent your personal data to third parties for their own marketing purposes.
5. Sharing & Disclosure
- Service Providers – Payment gateways, shipping carriers, email platforms, cloud hosts. They are contractually bound to keep your data confidential and use it solely for the services they provide.
- Legal Requirements – Courts, regulators, or law‑enforcement agencies when compelled by law.
- Business Transfers – In mergers, acquisitions, or asset sales, data may be transferred to the acquiring party, provided they honor this Privacy Policy.
We will not share your data with advertisers or unrelated third parties without explicit permission.
6. International Data Transfers
Your information may be transferred to, stored, and processed in countries outside Bangladesh (e.g., the United States, EU). We safeguard such transfers with Standard Contractual Clauses or equivalent mechanisms to ensure an adequate level of protection.
7. Data Retention
We keep personal data only as long as necessary:
- Order records: 7 years (tax & accounting).
- Customer accounts: Until you delete them or remain inactive for 24 months.
- Marketing data: Until you unsubscribe or withdraw consent.
8. Your Rights (Where Applicable)
- Access – Request a copy of your data.
- Rectification – Correct inaccurate data.
- Erasure – Delete data (subject to legal limits).
- Restriction – Limit processing.
- Portability – Receive data in a common format.
- Objection – Object to direct‑marketing or legitimate‑interest processing.
To exercise any right, email care@graylifestyle.shop. We will respond within the timeframe required by law.
9. Cookies & Similar Technologies
We use cookies to:
- Keep you logged in and remember preferences.
- Analyse traffic (Google Analytics or comparable tools).
- Serve targeted ads only if you have opted in.
You can control cookies via your browser settings or the Site’s cookie banner. Disabling cookies may affect certain functionalities (e.g., shopping cart).
10. Security
We employ industry‑standard measures:
- TLS/HTTPS encryption for data in transit.
- Salted hashing for passwords.
- Regular security audits and vulnerability scans.
No system is 100 % secure; you share data at your own risk.
11. Children’s Privacy
Our services are not intended for anyone under 16. We do not knowingly collect personal data from children. If we discover such data, we will delete it promptly.
12. Changes to This Policy
We may revise this Privacy Policy from time to time. The “Last updated” date reflects the most recent version. Significant changes will be announced via email or a prominent notice on the Site.
13. Contact
If you have questions or concerns about this Privacy Policy, please contact:
GRAY Lifestyle – Data Protection Officer
Email: care@graylifestyle.shop
Address: Section 10, Mirpur, Dhaka, Bangladesh